Which of the following categories of customer interactions is (are)less likely to be problematic for service organizations?
A)Friendly interactions between customer and employee
B)Unfriendly interactions between customer and employee
C)Too (excessively)friendly interactions between customer and employee
D)Both A and C.
E)All three categories of customer interactions are unlikely to be problematic for service organizations.

Question

Quizplus · Accepted Answer

Friendly interactions between customer and employee are less likely to be problematic for service organizations as they create a positive experience and can lead to customer satisfaction and loyalty. Unfriendly interactions can result in customer complaints and negative reviews, while excessively friendly interactions can make some customers feel uncomfortable or cause misunderstandings. Therefore, option A is the best choice.

Which of the Following Categories of Customer Interactions Is (Are)less