Quality costs do not include:
A)Costs to prevent poor quality from occurring.
B)Costs of appraising and inspecting the product.
C)Costs to correct problems before the customer receives the goods.
D)Advertising costs.

Question

Quizplus · Accepted Answer

Quality costs refer to the costs associated with ensuring that a product or service meets or exceeds customer expectations. Advertising costs, on the other hand, are not directly related to the quality of the product or service, and therefore do not fall under the category of quality costs.

Quality Costs Do Not Include