One of the strategies of the business process perspective lens of the balanced scorecard is to improve the quality of the manufacturing process.Which of the following is not one of the measures?
A)Number of on-time deliveries
B)Machine downtime
C)Percent of orders filled
D)Scrap as a percentage of raw materials

Question

Quizplus · Accepted Answer

The number of on-time deliveries is a measure of the customer perspective, not the business process perspective, and thus not directly related to improving the quality of the manufacturing process. The other measures listed (B, C, and D) are all relevant to improving the quality of the manufacturing process.

One of the Strategies of the Business Process Perspective Lens