Which of the following is not a strategy of the learning and growth lens of a balanced scorecard?
A)Improve employee relations
B)Improve customer relations
C)Improve employee productivity
D)Increase new product development

Question

Quizplus · Accepted Answer

The learning and growth lens focuses on improving internal operations and employee capabilities, not on improving customer relations. The other choices - improving employee relations, employee productivity, and new product development - are all strategies that fall under the learning and growth perspective.

Which of the Following Is Not a Strategy of the Learning