Zack asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements. Zack is focusing on the ____ aspect of total quality management.
A)continuous quality improvement
B)strengthening supplier partnerships
C)customer satisfaction
D)employee participation
E)sales improvement

Question

Quizplus · Accepted Answer

Zack is focusing on the customer satisfaction aspect of total quality management by asking his customers to complete a survey about the service they receive, so that he and his staff can make adjustments and improvements to better serve the customers.

Zack Asks His Customers to Complete a Survey About the Service