Clarke Tools, concerned about its loss of market share in previous years, has recently implemented several programs to encourage prompt and courteous customer service, employee self-management, and better coordination with suppliers. Clarke Tools is making an effort to achieve
A) a quality concern focus.
B) total quality management.
C) total quality commitment.
D) total quality development.
E) quality improvement planning.

Question

Quizplus · Accepted Answer

The implementation of programs to encourage various aspects of quality management such as customer service, employee self-management, and coordination with suppliers indicate that Clarke Tools is moving towards total quality management (TQM). TQM involves a comprehensive approach to quality management that encompasses all aspects of a company's operations.

Clarke Tools, Concerned About Its Loss of Market Share in Previous