Which of the following have business organizations used effectively to help new employees learn communication,sales,and customer service skills?
A) theory of mind
B) overimitation
C) behavior modeling
D) latent learning

Question

Quizplus · Accepted Answer

Business organizations have used behavior modeling effectively to help new employees learn communication, sales, and customer service skills. Behavior modeling involves using examples of successful behavior as a basis for employee training. Through observing and imitating the behavior of successful colleagues or mentors, new employees can learn effective communication, sales and customer service skills. The other options - theory of mind, overimitation, and latent learning - are not relevant to employee training in business organizations.

Which of the Following Have Business Organizations Used Effectively to Help