Jamal, a plant manager in a medium-sized nonunion manufacturing firm, has just "wasted" another day answering employee complaints and questions about the change from a production focus to a customer demand focus that the company launched last year. He heads home with a briefcase full of the work he had scheduled to do. He wonders if HRM can help, and scans his company phone book. Whom should he call?
A) Tom, employment manager
B) Don, employee relations manager
C) Myrtle, compensation and benefits manager
D) Mason, training and development manager
E) Sheila, union grievance avoidance specialist

Question

Quizplus · Accepted Answer

Mason, training and development manager, is responsible for providing training and development programs to employees to help them improve their skills and knowledge. In this case, Jamal needs help with employee complaints and questions about the change from a production focus to a customer demand focus. Mason can help by providing training to employees on the new customer demand focus and how to handle customer complaints and questions.

Jamal, a Plant Manager in a Medium-Sized Nonunion Manufacturing Firm