You Instruct the Trainees to Ask the Client Organization If
You instruct the trainees to ask the client organization if they have clearly defined procedures covering most of the jobs in the organization and lots of rules and policies. You want to help them understand the ________.
A) chain of command
B) degree of formalization
C) span of control
D) degree of departmentalization
E) degree of centralization
The question of span of control determines ________.
A) the employee grievance policy of the organization
B) the number of levels and managers an organization has
C) where decisions are made
D) how jobs will be grouped
E) how employees will be compensated
While observing the departments in his division, Matthew notices that some managers with wide spans of control seem to perform more effectively than other managers with similarly-sized spans of control. Which of the following statements is most likely to be true regarding the high-performing managers?
A) These managers are paid higher salaries than the low-performing managers.
B) These managers have eternal locus of control.
C) The employees within their departments tend to compete to reach productivity goals, which boosts performance.
D) The employees within their departments score high on agreeableness.
E) The employees within their departments are highly skilled and very knowledgeable about their jobs.
You extol the virtues and benefits of standardization. You are probably promoting the ________.
A) matrix structure
B) virtual organization
D) team structure
E) simple structure