As Described in the Chapter Case, Which of the Following
As described in the chapter case, which of the following constitutes a people element of the UPS tracking system?
A) The web-based Post Sales Order Management System
B) The ability to provide package status reports to customers
C) The decision to use automation
D) The implementation of in-house package tracking software
E) The ability to embed UPS functions in external sites
A moving company has an information system that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times is a(n) ________ dimension of the system.
The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in its use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems?
A) Culture is one element that can be radically changed, not always for the better, by new information systems.
B) Culture affects how information system solutions are implemented and used.
C) Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes.
D) Culture is the driving force behind decision making and innovation.
E) Culture is the basis for organizational politics.
Which of the following is a global network that uses universal standards to connect millions of different networks around the world?
A) An extranet
B) The World Wide Web
C) The Internet
D) An intranet