The best-run businesses are less likely to write negative messages because they make fewer mistakes with processing orders and making deliveries.
Correct Answer:
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Q9: Most readers will accept bad news more
Q10: Most readers will find it inappropriate and
Q11: When writing a bad-news collection letter, your
Q12: One important reason to begin a negative
Q13: You should not admit blame in a
Q15: You work at a large manufacturing firm.
Q16: Most reputable businesses never grant questionable claims
Q17: When a business problem arises, it is
Q18: Messages that break bad news should be
Q19: The indirect pattern is almost always perceived
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