The single most visible factor that distinguishes successful culture-change efforts from failed attempts is
A) forceful management actions to empower employees to adopt new operating practices.
B) competent leadership at the top.
C) de-layering the management hierarchy.
D) developing a new values statement that inspires company personnel to put forth their best efforts to achieve performance targets.
E) convincing employees that top management is genuinely committed to high ethical standards and the exercise of corporate social responsibility.

Question

Quizplus · Accepted Answer

Competent leadership at the top is the single most visible factor that distinguishes successful culture-change efforts from failed attempts. Without effective leadership, attempts at culture change may fail to gain traction or lose momentum. Forceful management actions, de-layering the management hierarchy, developing a new values statement, and convincing employees of top management's commitment to ethics and corporate social responsibility are all important elements, but they are unlikely to succeed without strong leadership at the top.

The Single Most Visible Factor That Distinguishes Successful Culture-Change Efforts