Which of the following statements is true regarding surface acting?
A) Surface acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A health care provider trying to genuinely feel more empathy for her patients is surface acting.
C) Research shows surface acting is less stressful to employees than deep acting.
D) Surface acting deals with felt emotions as opposed to deep acting which deals with displayed emotions.
E) Surface acting is trying to modify our true inner feelings based on display rules.

Question

Quizplus · Accepted Answer

Surface acting refers to hiding inner feelings and suppressing emotions in response to display rules. Option B refers to deep acting, which involves genuinely feeling a particular emotion. Option C is incorrect because research indicates that surface acting is more stressful than deep acting. Option D is incorrect because deep acting deals with felt emotions, while surface acting deals with displayed emotions. Option E is partially correct, but it misses an important point. Surface acting involves modifying our true inner feelings based on display rules, but it does not necessarily mean that we are trying to completely alter our emotions. Sometimes, we may simply be masking or controlling the intensity of our emotions.

Which of the Following Statements Is True Regarding Surface Acting