Illustrate what tangibles mean for service quality.
Correct Answer:
Verified
View Answer
Unlock this answer now
Get Access to more Verified Answers free of charge
Q3: Control charts offer a simple method of
Q9: The _ is the difference between what
Q11: Typically the cost of an unhappy customer
Q13: Because customers are often involved in service
Q14: Making service processes more efficient results in
Q14: The perception gap is the difference between
Q15: The _ is the difference between what
Q15: Accurate performance is an aspect of _.
A)tangibles
B)reliability
C)responsiveness
D)transcendence
E)assurance
Q16: Organizations that are known for excellent service
Q17: Which of the following is the prescription
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents