The balanced scorecard approach requires the organisation to be viewed from four perspectives. Which of the following are included in this approach?
I. Supplier.
II. Taxation obligations.
III. Financial performance.
IV. Customer perspectives.
A) III and IV only.
B) I and IV only.
C) II and III only.
D) I, II, III and IV.

Question

Quizplus · Accepted Answer

The balanced scorecard approach requires the organisation to be viewed from four perspectives: financial performance, customer perspectives, internal business processes, and learning and growth. None of the options provided includes all four perspectives, so the correct answer would be the two options that include at least two of them. Option A includes financial performance and customer perspectives, which are two of the main perspectives in the balanced scorecard approach.

The Balanced Scorecard Approach Requires the Organisation to Be Viewed