While communicating with a client, a social worker tells, "You know, I think that it is great that, you know, you came to the session, you know, on time." This statement by the social worker is an example of:
A)repeatedly using sarcasm.
B)providing positive feedback.
C)overusing superfluous phrases.
D)interrupting inappropriately.

Question

While communicating with a client, a social worker tells, "You know, I think that it is great that, you know, you came to the session, you know, on time." This statement by the social worker is an example of:
A)​repeatedly using sarcasm.
B)​providing positive feedback.
C)​overusing superfluous phrases.
D)​interrupting inappropriately.

Quizplus · Accepted Answer

The social worker is overusing superfluous phrases such as "you know" which adds no value to the communication and may distract the client from the main message.

While Communicating with a Client, a Social Worker Tells, "You