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  2. Business
  3. Excellence in Business Communication Study Set 3
  4. Quiz 9: Writing Negative Messages

When You Deliver Bad News About Business Transactions (Such as a Delayed

Question 70
True False

When you deliver bad news about business transactions (such as a delayed order shipment),you should always apologize to the audience.

Related questions
Q 71
One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
Q 72
List at least three guidelines that can help you avoid being accused of defamation.
Q 73
When you need to inform employees that a benefit or privilege will be eliminated, A)the best approach is to leak the news as a rumor rather than make a public announcement. B)minimize the impact of the bad news by presenting it in as positive a light as possible. C)use the direct approach. D)use as many hedging words as possible. E)explain the decision is in the employee's best interest.
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