Excellence in Business Communication Study Set 3
Quiz 9: Writing Negative Messages
When You Deliver Bad News About Business Transactions (Such as a Delayed
When you deliver bad news about business transactions (such as a delayed order shipment),you should always apologize to the audience.
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One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
List at least three guidelines that can help you avoid being accused of defamation.
When you need to inform employees that a benefit or privilege will be eliminated, A)the best approach is to leak the news as a rumor rather than make a public announcement. B)minimize the impact of the bad news by presenting it in as positive a light as possible. C)use the direct approach. D)use as many hedging words as possible. E)explain the decision is in the employee's best interest.
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