When Ellen learns that her roommate will be an international student from Britain,she is worried that her roommate will be stiff and reserved.Ellen is surprised when Diana turns out to be upbeat and friendly.Diana's behavior goes against Ellen's beliefs about how people from Britain express emotions and have violated her
A) ability to read facial expressions.
B) cultural display rules.
C) affect-as-information theory.
D) emotional judgment.

Question

Quizplus · Accepted Answer

Ellen's expectations about how people from Britain express emotions and behave in social situations are likely based on cultural display rules - the cultural norms that dictate how, when, and where different emotions should be expressed. Diana's behavior goes against Ellen's expectations, violating her understanding of these norms.

When Ellen Learns That Her Roommate Will Be an International