The five rules of active listening include all of the following EXCEPT:*
A) listening for message content.
B) listening for feelings.
C) responding to feelings.
D) focusing just on the verbal cues.

Question

Quizplus · Accepted Answer

The five rules of active listening are: 
1. Listening for message content 
2. Listening for feelings 
3. Responding to feelings 
4. Focusing on the speaker 
5. Avoiding interruptions 
Therefore, focusing only on the verbal cues is not one of the rules of active listening.

The Five Rules of Active Listening Include All of the Following