Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system.
-A jockey refers to
A) a customer who refuses to join the queue.
B) a customer who refuses service by a specific server.
C) a customer who joins the queue but leaves before service is complete.
D) a customer who switches between queues in the system.

Question

Exhibit 13.1
The following questions are based on the output below.
A store currently operates its service system with 1 operator. Arrivals follow a Poisson distribution and service times are exponentially distributed. The following spreadsheet has been developed for the system. 
-A jockey refers to
A) a customer who refuses to join the queue. 
B) a customer who refuses service by a specific server. 
C) a customer who joins the queue but leaves before service is complete. 
D) a customer who switches between queues in the system.

Quizplus · Accepted Answer

A jockey is a customer who switches between queues in a system, often in an attempt to receive service more quickly.

Exhibit 13.1 The Following Questions Are Based on the Output Below