Rachel is a systems analyst working on an update to the customer update system.Which of the following might be the best group to interview?
A)At least one customer service agent (CSA), at least one shift supervisor, and the CSA department manager
B)Three shift supervisors and the department manager
C)Three customer service agents (one with less than one year experience; one with one to five years of experience and one with over five years of experience, and the finance vice president
D)Three shift supervisors from the customer service department; a shift manager from the call center; and a shift manager from the stockroom.
E)A manager in the human resources department

Question

Quizplus · Accepted Answer

The best group to interview would be those who directly interact with customers and have knowledge of the current customer update system. Therefore, at least one customer service agent (CSA), at least one shift supervisor, and the CSA department manager would be the best group to interview. The finance vice president and the others listed in the other answer choices may not have sufficient knowledge of the customer update system. The manager in human resources also may not be the best group to interview for this particular project.

Rachel Is a Systems Analyst Working on an Update to the Customer