As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again." Dolores' ability to listen is being hindered by __________.
A) message overload
B)prejudgment
C) preoccupation
D) message complexity
E) noise

Question

Quizplus · Accepted Answer

Dolores' prejudgment of the President and his message is hindering her ability to listen. She has already made up her mind and is not willing to give him a fair chance to communicate his message. This is an example of selective perception, where we only hear what we want to hear or already believe, rather than being open to new information.

As Soon as the News Program Begins an Interview with the President