Which of the following speech recognition-based technologies is used for telephone surveys and to guide customers through the various menu options when calling a company's customer service line?
A) transcription
B) telemetrics
C) speaker diarization
D) interactive voice response
E) computer-aided translation

Question

Quizplus · Accepted Answer

Interactive voice response (IVR) technology is used for telephone surveys and to guide customers through the various menu options when calling a company's customer service line. IVR systems use speech recognition to interpret the caller's voice and respond accordingly. The other options listed are not typically used in this specific context.

Which of the Following Speech Recognition-Based Technologies Is Used for Telephone