Which of the following will cause the maximum damage to an organization's legitimacy?
A) Promoting knowledge about the organization to customers
B) Having people in the organization that customers know and respect
C) Partnering with reputed businesses
D) Directing customer calls to answering machine or voice mail

Question

Quizplus · Accepted Answer

Directing customer calls to an answering machine or voice mail can cause frustration and a perception of poor customer service, which can damage an organization's legitimacy. The other choices all contribute to building legitimacy by promoting knowledge, having respected people, and partnering with reputed businesses.

Which of the Following Will Cause the Maximum Damage to an Organization's