Intangibility,inseparability,and perishability are the three characteristics of services that impact operations choices and decision making.

Question

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Intangibility means that services cannot be touched or seen before they are purchased, which affects marketing and customer perception. Inseparability means that the production and consumption of services happen at the same time, which affects capacity planning and employee training. Perishability means that services cannot be stored or saved for future use, which affects pricing and demand forecasting. These characteristics impact operations choices and decision making for service businesses.

Intangibility,inseparability,and Perishability Are the Three Characteristics of Services That Impact