In reengineered business processes, workers tend to become collectively responsible for overall results rather than individually responsible for just their own tasks.

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Business process reengineering involves redesigning a business process so that small multidisciplinary, self-managing teams get a task done together, all at once. Such a system leads to workers becoming collectively responsible for overall results rather than merely focused on their individual tasks.

In Reengineered Business Processes, Workers Tend to Become Collectively Responsible