A customer computer will not boot normally, but it will boot in Safe Mode. The technician sees an item in Event Viewer that says a driver would not load. What could help in this situation?
A) In Device Manager, disable and then re-enable the device that uses the problem device driver. Then reboot.
B) Copy the event from Event Viewer into Notepad. Import the file into the Driver Troubleshooting tool. Start the troubleshooting tool and follow the steps and recommendations.
C) Reboot the computer and boot to the Enable Boot Logging option. Examine the NTBTLOG.TXT file to locate the problem driver.
D) Use the Recovery Console (XP) or Command Line option from WinRE (Vista/7) and type bootrec /FixBoot.

Question

Quizplus · Accepted Answer

Booting to the Enable Boot Logging option and examining the NTBTLOG.TXT file is the best choice in this situation as it will allow the technician to locate the problem driver and take necessary actions. Option A may not work as disabling and re-enabling the device will not necessarily fix the problem driver. Option B is not a valid solution as there is no such tool called Driver Troubleshooting tool. Option D is not relevant to this issue.

A Customer Computer Will Not Boot Normally, but It Will