Which of the following cannot help when dealing with an irate customer?
A) Having attentive body language
B) Being assertive
C) Arguing with the customer
D) Being empathetic

Question

Quizplus · Accepted Answer

Arguing with the customer will only escalate the situation and make them more irate. The other options can all help defuse a difficult customer situation. Having attentive body language shows that you are actively listening to the customer and taking their concerns seriously. Being assertive can help set boundaries and communicate the company's policies clearly. Being empathetic shows that you understand the customer's perspective and are working to find a solution that meets their needs.

Which of the Following Cannot Help When Dealing with an Irate