What is a benefit of active listening?
A) Enables you to solve a problem faster
B) Enables the customer to control the conversation
C) Allows the customer to feel in control
D) Enables more billable hours, which helps with business bottom lines

Question

Quizplus · Accepted Answer

Active listening allows you to better understand the customer's needs, which can help you identify the problem and find a solution more efficiently.

What Is a Benefit of Active Listening