A technician receives a call from a distraught user that claims to have a bad hard disk drive in the computer. The first step the technician should take is to
A) Have the user replace the hard drive.
B) Have the user re-create the steps that led to the problem.
C) Have the user bring in the computer.
D) Quote an outrageous on-site service call fee.

Question

Quizplus · Accepted Answer

Having the user re-create the steps that led to the problem is a logical first step. It helps the technician understand the issue better and determine if the problem is indeed with the hard drive or something else. This approach can save time and resources by accurately diagnosing the problem before taking more drastic measures.

A Technician Receives a Call from a Distraught User That