A technician needs to upgrade memory on a laptop. After removing the external power cord, what should the technician do next?
A) Attach an antistatic wrist strap.
B) Place the laptop on an antistatic mat.
C) Remove the laptop battery.
D) Remove the memory access cover.

Question

Quizplus · Accepted Answer

The technician should first remove the laptop battery to prevent any chance of electrical shock or damage to internal components. A and B are also recommended steps for preventing static electricity from harming the laptop, but they are not the first step in this scenario. D is incorrect as the memory access cover should not be removed until after the battery is removed.

A Technician Needs to Upgrade Memory on a Laptop