Why is it easier to deal with a customer in person than on the phone?
A) You can make an easier judgment about their computer problem.
B) You can see whether she is telling the truth.
C) You can ensure the message has been received.
D) You can use body language to convey your message.

Question

Quizplus · Accepted Answer

Body language is an important aspect of communication, and when dealing with customers, it is easier to convey your message effectively when you can use facial expressions, gestures, and posture. This is why it is easier to deal with customers in person rather than on the phone.

Why Is It Easier to Deal with a Customer in Person