A technician is called into an office that reports that the inkjet printer does not print. Upon arrival the technician sees that there is a paper jam. Upon removing the paper, the technician prints a test page. Nothing outputs. What is the most likely thing that the technician should do next?
A) Replace the paper.
B) Resend the test page.
C) Clear the print queue.
D) Replace the ink cartridge.

Question

Quizplus · Accepted Answer

Clearing the print queue is the next logical step because there may be a stuck or corrupt print job in the queue causing the printer to not print. Once the queue is cleared, the technician can then resend the test page to see if it prints successfully. The other options, such as replacing the paper or ink cartridge, would not address the issue of the printer not printing after the paper jam was cleared and the test page was sent.

A Technician Is Called into an Office That Reports That