Which types of quality costs are incurred in the course of inspecting, identifying, and isolating defective products and services before they reach the customer?
A) Appraisal (detection) costs
B) Prevention costs
C) External failure costs
D) Internal failure costs

Question

Quizplus · Accepted Answer

The quality costs incurred in inspecting, identifying, and isolating defective products and services before they reach the customer are appraisal (detection) costs. These costs are incurred to determine whether products or services meet quality standards and to identify and correct any defects before the finished product is delivered to the customer. Examples of appraisal costs include inspection, testing, and process control.

Which Types of Quality Costs Are Incurred in the Course