Effective Service Recovery Procedures Should Be ____________, ____________, ____________, and ____________

Effective service recovery procedures should be ____________, ____________, ____________, and ____________.

A) proactive, engaged, universal, empowered
B) planned, engaged, universal, trained
C) proactive, planned, trained, empowered
D) trained, engaged, flexible, spontaneous
E) trained, engaged, universal, empowered