If improvement in a performance measure on a balanced scorecard should lead to improvement in another performance measure, but does not, then management should reexamine its strategy.

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The whole purpose of a balanced scorecard is to align the organization's strategy with its performance measures. If improvement in one measure does not lead to improvement in another related measure, it indicates that the strategy might not be effective or that there may be other issues hindering the achievement of desired outcomes. Therefore, management should reassess its strategic approach and make any necessary changes to ensure alignment and success.

If Improvement in a Performance Measure on a Balanced Scorecard