Most organizations strive to resolve between _______ of requests at the first Level of support in less than an hour.
A)10% and 15%
B)20% and 30%
C)50% and 55%
D)75% and 85%
E)95% and 99%

Question

Quizplus · Accepted Answer

The most common industry standard is to aim to resolve between 75% and 85% of requests at the first Level of support in less than an hour. This ensures that the majority of issues are handled quickly and efficiently, leading to high customer satisfaction rates. Choices A, B, and C are too low, while choice E is too high for an achievable goal.

Most Organizations Strive to Resolve Between _______ of Requests at the First