During emotionally charged conversations, the participants should try to
A) oversimplify their approach.
B) find common ground.
C) exaggerate their points.
D) cast situations in either-or terms.
E) evaluate the other person's motives.

Question

Quizplus · Accepted Answer

Finding common ground can help de-escalate emotions and lead to more productive conversations. Oversimplifying, exaggerating points, and casting situations in either-or terms can lead to misunderstandings and further escalation of emotions. Evaluating the other person's motives can also lead to defensiveness and further conflict.

During Emotionally Charged Conversations, the Participants Should Try to