To make sure a claim is responded to in the way you want, be sure to use emotional and accusatory language.

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Using emotional and accusatory language is not an effective way of ensuring a desired response to a claim. It is likely to make the other party defensive and less receptive to resolving the issue. Instead, it is best to use clear and concise language, as well as active listening skills to understand the other party's perspective and work towards a mutually beneficial resolution.

To Make Sure a Claim Is Responded to in the Way