Business Communication Developing Leaders for a Networked World Study Set 2
Quiz 11: Bad-News Messages
According to Communication Specialist Dave Zielinski, Communicators Should Avoid Openness
According to communication specialist Dave Zielinski, communicators should avoid openness when delivering bad news.
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According to David Falk, trust and long-term success in business are built on honesty in bad-news situations.
Geraldo's tendency to be evasive when delivering bad news will not affect the way others perceive his credibility.
Delivering bad news without knowing the details tends to cause unnecessary anxiety among receivers.
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