Which of the following is an example of external-operational communication?
A) a training session conducted by a member of the information technology team to show employees how to use the new database
B) a discussion between members of a project team during which they determine the next step they need to take
C) a television advertisement for business Internet services
D) a report provided to senior management by the sales manager
E) a memo from human resources to employees reminding them that cultural sensitivity training will be held next week

Question

Quizplus · Accepted Answer

External-operational communication refers to communication between the organization and external entities related to operational matters. A television advertisement for business Internet services is an example of external-operational communication as it is a message sent by the organization to potential customers as part of their operations to sell a product or service.

Which of the Following Is an Example of External-Operational Communication