When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change in tone is a characteristic of what type of communication?
A) verbal
B) nonverbal
C) non-professional
D) computer-mediated

Question

Quizplus · Accepted Answer

The use of all caps and exclamation points in an email is a nonverbal form of communication, as it affects the tone and perceived emotion in the message.

When You Receive an E-Mail Written in All Caps with Lots