The expectation gap is caused by:
A)unrealistic auditor expectations.
B)unrealistic user expectations.
C)realistic auditor expectations.
D)realistic user expectations.

Question

Quizplus · Accepted Answer

The expectation gap is caused by unrealistic user expectations, which refer to the difference between the perception of a service offered by auditors and the expectation level of users. This is often due to miscommunication or misunderstanding between the auditor and user, leading to different interpretations of the auditor's responsibilities and scope of work.

The Expectation Gap Is Caused By