Total quality management:
A) requires that everyone in the organization be concerned with improving quality.
B) means more than just using statistical controls to reduce manufacturing defects.
C) views the cost of lost customers as an important result of quality problems.
D) applies to service producers as well as manufacturers.
E) all of the above are correct.

Question

Quizplus · Accepted Answer

Total quality management is a comprehensive approach to quality that requires everyone in the organization to be concerned with improving it. It goes beyond just using statistical controls to reduce manufacturing defects and takes into account the cost of lost customers due to quality problems. Additionally, TQM applies to both service producers and manufacturers. Therefore, all options are correct.

Total Quality Management