Customer complaints being sent directly to the production floor is an example of _____ in job characteristics theory.
A)work commitment
B)job feedback
C)task creativity
D)work ownership
E)skill improvement

Question

Quizplus · Accepted Answer

Job feedback refers to the extent to which employees receive clear information about the effectiveness of their performance. In this example, customer complaints being sent directly to the production floor provides employees with direct feedback on the quality of their work.

Customer Complaints Being Sent Directly to the Production Floor Is