Defensive communication often occurs because the receiver is attempting to
A) create communication barriers.
B) confuse the sender.
C) impress the sender.
D) protect his or her self-esteem.

Question

Quizplus · Accepted Answer

Defensive communication occurs when the receiver feels threatened or attacked and tries to protect his or her self-esteem. The goal is to maintain a positive image of oneself and avoid feelings of vulnerability, embarrassment, or inadequacy. Defensive communication can include denying responsibility, making excuses, or criticizing the sender.

Defensive Communication Often Occurs Because the Receiver Is Attempting to