Andrea works for a service organization that is very customer-orientated. Because of this, a great deal of power resides with the support staff, including her. This is an example of a(n):
A) adhocracy.
B) divisional structure.
C) professional bureaucracy.
D) machine bureaucracy.

Question

Quizplus · Accepted Answer

Adhocracy is characterized by a flexible, adaptable organizational structure, often with a focus on innovation and responsiveness to customers. In such organizations, power is decentralized, and staff members, like Andrea, who are close to customers, may have significant autonomy and authority to make decisions.

Andrea Works for a Service Organization That Is Very Customer-Orientated