Which is not true of Total Quality Management (TQM)?
A)TQM is focused on improving product and customer service quality
B)TQM is expensive to initiate
C)TQM requires top management support
D)TQM requires ISO 9000 certification
E)All of the above

Question

Quizplus · Accepted Answer

TQM does not necessarily require ISO 9000 certification, although it may be helpful in implementing TQM practices. The other options are true of TQM.

Which Is Not True of Total Quality Management (TQM)