Two staff members have a long-standing dislike of one another. Generally, they hide their feelings, but occasionally they engage in name-calling and derogatory remarks. Today their dislike erupted into a shoving match in the break room. How should the manager handle this situation?
A) Tell the two staff members to go to the manager's office immediately.
B) Send both of the employees off the unit.
C) Immediately call for security.
D) Stand between the employees and tell them to calm down.

Question

Quizplus · Accepted Answer

1. The manager should not try to intervene when physical violence is occurring.
2. The manager should not send these employees off the unit. Violence may continue or escalate.
3. Security should be notified immediately when physical violence occurs or is imminent.
4. The manager should not risk harm to self by standing between these employees.

Two Staff Members Have a Long-Standing Dislike of One Another