A good example of a service poka-yoke is a surgeon whose surgical instrument trays have indentations for each instrument.

Question

Quizplus · Accepted Answer

A service poka-yoke is a mistake-proofing technique that aims to prevent mistakes from occurring in a service process. In the example given, the surgeon's instrument trays having indentations for each instrument is an example of a service poka-yoke as it prevents the surgeon from using the wrong instrument during the surgery, which could result in a medical mistake.

A Good Example of a Service Poka-Yoke Is a Surgeon